I gladly accept returns and exchanges. Please contact me within: 14 days of delivery Send items back within: 30 days of delivery I don't accept cancellations But please contact me if you have any problems with your order. The following items can't be returned or exchanged Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for: Custom or personalised orders Perishable products (like food or flowers) Digital downloads Intimate items (for health/hygiene reasons) Returns and exchange details Returns policy: In case of damaged or defective items, you can return them, if the damage or defect was caused before you received it, and it’s not just the regular wear, or damage caused by wear (example: if a chain breaks, because it caught on something, it’s not a defect). You can return purchased items within 14 days of receiving them (or a third person receiving them on your behalf) without giving a reason, if they are undamaged, unworn, and in the same condition in which they were delivered. You must then send the items within 14 days of giving me notice about your intention of sending them back. Your refund will be processed after I receive them. You will get a full refund of your original order (I am unable to refund you for the return shipping and costs connected to the return shipping though , or for the cost of a shipping upgrade). I might subtract an appropriate amount of money from your refund for damage or devaluation of items you returned if necessary. This option to return is not applicable to custom-made/altered/bought-in-greater-volume-than-originally-available or made-to-specific-size items. In case of exchanges, we can work everything out by mutual agreement. Order cancellation: You can cancel the order only if it wasn’t sent yet. In case of custom-made/altered/bought-in-greater-volume-than-originally-available items, you can only cancel the order, if work on those items haven’t started yet. Refunds and Lost Deliveries In the case of lost parcel sent with Royal Mail International Standard option, the situation will be solved by a mutual agreement. In the case of lost parcel sent with Royal Mail International Standard Tracked & Signed option, I will resend the items as soon as possible. You can request to have this upgraded shipping by contacting: contact@nerdychicken.ca In the case of lost parcel that was sent back to me, the situation will be solved by a mutual agreement. If refund is due, I will refund you without delays, either using the way you originally payed by, or by an alternate method after mutual agreement. | 
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